Refund Policy
At Edward Boutique, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, despite our best efforts, a product may not meet your expectations. That's why we have implemented a comprehensive refund policy to ensure your satisfaction.
Our refund policy is designed to be fair and transparent, providing you with clear guidelines on how to request a refund and what to expect during the process. Please take a moment to familiarize yourself with our policy to ensure a smooth and hassle-free experience.
Eligibility for Refunds
In order to be eligible for a refund, the following conditions must be met:
- The item must be returned within 30 days of purchase.
- The item must be in its original condition, unworn, and with all tags attached.
- The item must be accompanied by the original receipt or proof of purchase.
Please note that certain items, such as intimate apparel or personalized items, may not be eligible for a refund due to hygiene or customization reasons. Additionally, items purchased during a sale or promotional period may be subject to different refund conditions, which will be clearly stated at the time of purchase.
How to Request a Refund
If you believe you are eligible for a refund, please follow these steps:
- Contact our customer support team within 7 days of receiving your order to initiate the refund process. You can reach us via email at support@edwardboutique.com or by calling our toll-free number.
- Provide our customer support team with your order number, a detailed explanation of the reason for the refund, and any supporting evidence, such as photographs.
- Wait for our customer support team to review your request. We aim to respond within 48 hours and will provide you with further instructions on how to proceed.
- If your refund request is approved, you will be provided with a return shipping label and instructions on how to send the item back to us.
- Once we receive the returned item and verify its condition, we will process your refund. Please note that it may take up to 10 business days for the refund to be reflected in your original payment method.
Exchanges and Store Credit
If you prefer to exchange your item for a different size, color, or style, please indicate this in your refund request. We will do our best to accommodate your request, subject to availability. If the requested item is not available, we will provide you with store credit that can be used towards a future purchase.
Contact Us
If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with every purchase.
Thank you for choosing Edward Boutique. We appreciate your business and look forward to serving you again in the future.